Artificial intelligence (AI) or “machine learning” has quickly transformed from science fiction to reality, and is currently on track to become an integral part of the corporate business environment. According to experts, by 2020 85% of all customer interactions with businesses will occur via machine learning programs.

Just because your IT provider has a plethora of awards and certifications under its belt doesn’t mean that you can blindly hand over your business’s future to them. Often times, there are some aspects in your business continuity plan that tend to be overlooked by your provider.

Online blogs and forums mostly cover networks and the cloud when it comes to cybersecurity, leaving other types of technology — particularly virtualization — overlooked and unsecured. If you don’t have the right defense plans in place, your business will be vulnerable to all types of cyberthreats.

Managing your company’s Twitter account can be tricky. You might have a lot of brilliant things to say in under 140 characters, but they’re useless if nobody reads them. So what can you do to get more people viewing and retweeting your posts? Here are a few tricks you can use to get more retweets.

Voice over Internet Protocol, commonly known as VoIP, allows you and your employees to make and take phone calls over the Internet using your existing broadband connection. It saves you loads of money and increases team efficiency. If you’re considering moving to a VoIP solution, here are some of the most important aspects to address […]

Microsoft Word has become the go-to word processor for businesses big and small. It is used by every department and almost every type of personnel, but its constant updates and huge number of features mean there are lots of functions unknown to most users.

Security experts are constantly discovering new potential threats, and quite recently, they’ve found a new type of Spectre-style attack more dangerous than the original. Here’s a quick rundown of the new Spectre variant. Spectre 101 For those who don’t know, Spectre is a vulnerability in modern computer chips like Intel and AMD that allows hackers […]

According to Statcounter’s June 2018 web browser usage report, Google Chrome accounts for nearly 60 percent of worldwide market share. Yet despite this whopping account, only a few business users employ any of the productivity-boosting extensions offered in Chrome’s web store.

The internet is indispensable for improving business productivity, but it’s also an outlet for procrastination. With unfettered access to the internet, it’s easy to stray away from your important work responsibilities. Fortunately, web monitoring can ensure your employees don’t overuse non-work-related sites.

Virtualization has become the cornerstone for almost all businesses today — and for good reason. It is the process of creating a virtual version of a physical IT device, enabling businesses to utilize their resources more effectively, while reducing the costs that come with managing and maintaining their infrastructure.